What is the sign up process like?
We have a NO PRESSURE policy. We are here to help you find the best support for you so we’ll make recommendations based on your goals and budget. Please keep in mind that if you are a frequent drop in member, you can buy things like “packs” or contracts that will save you money over time.

Is Flex Force right for me?
Here at Flex Force our speciality is in sustainable long term transformation. We have clients who want to shred and tone up, we have clients who want to build strength, and we have clients who exercise for the mental and physical health benefits. Positive side effects can also include more energy! Here at Flex Force we don't teach you how to diet. We teach you the science behind it all, and let you learn how to manipulate your diet for your goals without giving up the things you love to eat! Try one of our intro offers and see if FF is right for you!

Do you work with people who have injuries?
Yes, depending on the severity of your injuries or limitations, you might be a better fit for personal training than small group. Book a special consult through the contact form or start with the 5 pack intro!

Do you offer other classes besides small group?
Yes we offer Kickboxing, Metcon, Aerial, Spin, Yoga, Pilates, Hiit, Barre, Dance & Tabata.

What kind of shape do I need to be in in order to do small group?
Everyone starts exactly where they're at. We have a LOT of people come to us with little to NO experience with working out aside from cardio. We do prefer to know limiting conditions up front like joint pain, or join immobility, to make it easier for us to have a plan for you; however, EVERYTHING can be modified just for you to ensure you have a great workout. If our staff feels your risk of injury is too high in a class due to lack of experience- we will make a professional recommendation against participating in small groups and advise starting in personals, or recommend small groups vs. classes.

What kind of shape do I need to be in order to do classes?
This completely depends on WHAT class. Our classes have a range of difficult levels and so it’s best to reach out directly to our staff and explain where you’re at so we can make a professional recommendation. Although everything can be modified, some classes are designed to get and keep your heart rate up and this can be a bit aggressive for beginners. If our staff feels your risk of injury is too high in a class due to lack of experience- we will make a professional recommendation against participating in certain classes.

How do you keep track of progress?
We are HUGE progress trackers. We usually take before pictures before you start training with us. Rest assured all of your workouts are tracked as long as your a small group or personal training member and your progress will be communicated between staff. If you would like to weigh in weekly we have a doctors scale so that you can even opt for blind weigh ins.

How does small group training work?
Small group training involves people coming together to work out at the same time. Because our small groups are less than 6 you still get individualized program design and 1 on 1 attention with the added motivation and energy of a small group. It's also nice to work out with others but not have to worry about your best friend falling off the wagon! Sometimes we do circuit training, sometimes sets, sometimes german volume, ect. depending on your goal. Small group training is also more cost efficient than 1 on 1 training.

Where are you located?
We are located at 3 Hulme Ave FLOOR 2 & 3, Hulmeville PA 19047.

Do you offer personal training?
Yes. You can find the prices for that here.

How do I sign up?
If you’d like to sign up for a consult you can request that here. If you’d like to sign up to be a member you can do that here.

What is your cancelation & late policy for sessions?
For SG & CLASS members- If you cancel within 3 hours there is a $7 dollar penalty fee (no forfeit of session). If you cancel within the hour or no call no show, there is a $10 dollar penalty fee on top of forfeiting your session.

If you are a private member and you cancel within 3 hours you forfeit your session. Within an hour or no call no show- $10 and forfeit of session.

This is to keep communication strong between staff and clients. This also protects both of our time in addition to allowing other people that are on the wait list plenty of notice so they can take advantage of the session. If for any reason you think something might come up before a session is scheduled, please contact staff ASAP so they can do their best to accommodate. We understand that you are human, but we want to ensure the best accountability and dedication to this transformation process. If you will be late please contact staff. If you are more than ten minutes late regularly without permission from the instructor, your session will  be forfeited at the discretion of the instructor.

How does scheduling work?
Once you make a mindbody account, you can schedule small group and classes right through your account! Personal training is done through our business phone line or email. You can use the contact form to set that up!

How does payment work?
If you sign up for a month to month subscription or a contract, your payment will come out on the same day every month starting on the day you sign up. 

Can I upgrade or downgrade?
You can upgrade session frequency at any time and your following months payment will reflect the upgrade price. You can't downgrade in contract term. You can downgrade in session frequency for a penalty of $100.

Can I pause my membership?
You can pause your contracted membership without penalty for 50% of your monthly payment but will not be able to use or accrue sessions during that time. However, your already accrued sessions do roll over from month to month, and to your next contract should you decide to continue into another contract. You are NOT eligible to pause your membership if you are already on a sale membership or you’re on a class membership (they are 30 days notice to cancel. During that time a last payment will go through and you’ll be eligible to come 30 days from that day. )

Do you do online work out and nutrition plans?
Yes! These programs can be completed at home OR at the gym! Send us a contact form for more details!

Do my sessions roll over from month to month?
Small group, classes, & personal sessions DO roll over from month to month within your contract but are forfeited at the end of the contract unless you resign for another term.

What happens if I have to cancel my contract?
You can cancel any time during a contract; however, you will be responsible for 50% of the remaining balance and not be able to redeem your sessions. You can choose to pay this at the time of cancellation or in the same amount as your normal monthly installments until your balance is met. If you are on a month to month contract, you must give 30 days notice. During that time, one more payment will go through. You are eligible to come 30 days from the date of your final payment should you choose to! Your membership must be in good standing, (no bounced payments) in order to cancel.

What is your refund policy?
By purchasing a package or contract, client agrees that Flex Force Training may, at its sole discretion, terminate an agreement and limit, suspend or terminate client’s participation in the program without refund or forgiveness of monthly payments if client becomes disruptive or upon violation of the terms. If client decides to terminate this agreement, no refunds will be issued. Please be advised that our policies are also outlined accordingly on Mindbody when you purchase a package or contract.

What happens if my card on file is declined and I do not fix it?
If you have a contract, and you do not update your payment information, you will be responsible for the full balance of your membership. Upon completion of your contracted period, this will be sent to collections. In order to cancel a month to month membership your account must be in good standing. If your card declines you are responsible for all missed payments and the 30 day notice policy (one more payment). Your membership cannot be cancelled until it is in good standing. The missed payment balances will serve as service fees. Payment plans can also be set up.

Do you train sports teams?
Yes! Use the contact form to get a quote for strength and conditioning, winter workouts, ect.

What age do you have to be to workout at Flex Force Training?
We train people of all different ages. Small group programs start at age 12, and we currently have clients that range from there to 75!

Please be advised that our policies are also outlined accordingly on Mindbody when you purchase a package.

Hacks

Any of the “finite” sessions memberships can be run ahead of time. Meaning if you sign up for a 8 session/month contract, you can have us run those payments closer together than every month if you wish. Please be advised that if you do this often, it might be more ideal to sign up for 3x or Unlimited, but if for some reason a 6 month time span isn’t ideal for you, you’re really signing up for 6 payments and they can be run quicker if you’d like.

Sessions can be bought at prorate! That means any membership you’re on- 8x or 12x, whatever that breaks down per session- you can buy as many extra sessions as you want at that same rate. Let us know!